Shipping Policy
SHIPPING POLICY
General Information
DECOPHIA works to deliver your orders quickly and securely. The shipping process includes all steps from the moment your order is received to its delivery. Below are important details regarding our shipping process.
Shipping Fees and Delivery
Shipping fees may vary depending on the delivery address and the shipping method you choose. Free shipping may be available for orders above a certain amount.
Shipping fees and delivery times will be displayed on the payment screen when you confirm your order.
All orders are processed after order confirmation and are generally shipped within 3-7 business days.
Shipping Carriers
Your orders will be shipped through the most reliable shipping carriers. The carriers may make changes in the delivery process; however, we strive to get your products to you as quickly as possible.
You can track your order using the tracking number provided by the shipping company. The tracking number will be sent to you via email once your order is shipped.
Delivery Time
Delivery time varies depending on your location and the shipping method selected. The average delivery time is between 4-14 business days.
For more information regarding the delivery time of your order, please contact us.
Shipping Address
Please ensure that the correct delivery address is entered when placing your order. Incorrect addresses may result in delayed or undelivered packages.
Once your order is shipped, changes to the address cannot be made.
Lost or Damaged Orders
If your order is lost or damaged during delivery, please contact us within 48 hours. We will initiate the necessary steps by working with the shipping carrier to resolve the issue.
International Shipping
International shipments may require an additional fee depending on the order. This fee will be disclosed to you during the payment process and may vary based on the destination country.
Customs duties and import taxes are the responsibility of the buyer and may be charged during delivery.
Contact Us
If you have any questions regarding shipping, please contact us. You can reach us via email at [decophiaa@gmail.com] or by phone at +1 (213) 537-3204.
FAQ
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to easily track your order on the courier's website
When will my product be delivered ?
Orders are delivered with in 4-14 business days. Delivery time may vary depending on your location. Once your order is shipped, you will receive a tracking number.
Can I return or exchange my product ?
Yes, you can return unused products in their original packaging with in 14 days of delivery. For exchanges, please contact us directly, and we will guide you through the process. For more details, you can review our return policy.